Atrium worked with AccessOne to develop a solution that would provide patient financing options to all patients, no matter their account balance or credit history.

Historically, Atrium had operated its own internal program for patients who needed financing plans of six months or less, working with AccessOne for all other cases. However, amidst a systemwide Epic installation that began in 2015, Atrium used the opportunity to reevaluate whether this was the right approach. The health system brought together AccessOne as well as its business process outsourcing partner and patient billing services partner to develop a custom solution.

Leaders for these organizations worked together to consolidate benefits verification, billing functions, payment plan processes, and even patient billing services, giving staff streamlined access to the data they need while supporting a cohesive, highly patient-centric experience. They also reassessed Atrium’s payment plan offerings and sought to simplify the health system’s payment plan approach while providing greater flexibility and continuity for patients.

Ultimately, Atrium Health determined that an internal payment plan program no longer met its needs. Instead, the health system worked with AccessOne to offer payment plans for all patients in need of flexible payment options.

In partnership with AccessOne, Atrium also offers a financial assistance program called Choice Outreach, designed to offer supplemental assistance for low-income patients whose care has not been covered in full through government funding. Atrium incorporates a number of financial assistance measures to help this high-needs population cover the cost of care.