When it comes to healthcare payment plans, consumer priorities have changed. Provider loyalty is no longer a driving force for many. Instead, consumers prefer financial transparency, flexible payment plans, and affordable monthly payments.

As COVID-19 and other economic factors continue to change patient relationships with providers, it’s clear that digital-first interactions are here to stay in healthcare.

We’ve outlined three strategies that health systems and healthcare providers can take now to maximize their patient payments and reduce their debt liabilities.

Millions of insured patients lack the necessary health insurance literacy to understand which procedures they qualify and are covered for.