[et_pb_section fb_built=”1″ module_class=”min-height600″ _builder_version=”3.17.1″ background_color=”rgba(0,0,0,0.22)” background_image=”https://www.accessonemedcard.com/wp-content/uploads/2018/12/5b57c09687507.image_.jpg” background_blend=”multiply” max_width_last_edited=”off|desktop” custom_padding=”0||107px||false|false” custom_css_main_element=”min-height: 600px;”][et_pb_row _builder_version=”3.13″ module_alignment=”center”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.13″ text_font=”||||||||” text_text_shadow_style=”preset3″ text_text_shadow_color=”rgba(0,0,0,0.58)”]

Trinity Health

Growing Patient Loyalty by Offering Affordable Financing

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.13″][et_pb_row make_fullwidth=”on” _builder_version=”3.13″][et_pb_column type=”1_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.17.1″ text_font=”||||||||” text_font_size=”1px” text_line_height=”1em” custom_padding=”0px|||”]
HOSPITALS / LOCATIONS

201

[/et_pb_text][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.17.1″ text_font=”||||||||” text_font_size=”1px” text_line_height=”1em” custom_padding=”0px|||”]
EMPLOYEES

133,000+

[/et_pb_text][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.17.1″ text_font=”||||||||” text_font_size=”1px” text_line_height=”1em” custom_padding=”0px|||”]
HOUSEHOLDS USING ACCESSONE

37,651

[/et_pb_text][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.17.1″ text_font=”||||||||” text_font_size=”1px” text_line_height=”1em” custom_padding=”0px|||”]
AMOUNT FUNDED

$57 million

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.13″ custom_padding=”3px|0px|6px|0px|false|false”][et_pb_row use_custom_width=”on” custom_width_px=”815px” _builder_version=”3.13″ module_alignment=”center”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.17.1″ text_font=”|300|||||||” text_font_size=”16px”]

Overview

Trinity Health System is one of the largest multi-institutional Catholic healthcare delivery systems, encompassing 94 hospitals, 107 continuing-care locations and 133,000 colleagues — including 7,500 employed physicians and clinicians in 22 states.
Since forming in May 2013, when Trinity Health and Catholic Health East officially came together to strengthen their shared mission, Trinity has sought to help every patient lead their healthiest life through affordable access to needed care.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row use_custom_width=”on” custom_width_px=”815px” _builder_version=”3.13″][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_image src=”https://www.accessonemedcard.com/wp-content/uploads/2018/10/aco_trinity_0.jpg” align=”center” force_fullwidth=”on” _builder_version=”3.13″][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row use_custom_width=”on” custom_width_px=”815px” _builder_version=”3.13″][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text ul_item_indent=”18px” _builder_version=”3.17.1″ text_font=”|300|||||||” text_font_size=”16px” ul_font=”|300|||||||” ul_font_size_last_edited=”off|desktop” ul_line_height=”2.3em”]

The Challenge

Rising out-of-pocket expenses and high deductible health plans (HDHPs), with annual deductibles as high as $6,550 for individuals and $13,100 for families, are impacting patients everywhere, regardless of their location or financial situation.   
Alarmed by these trends, Trinity launched a search for a patient financing program with the following goals:
  • Improve the patient experience by offering an affordable method to pay out-of-pocket medical expenses over an extended period of time
  • Accelerate cash flow through immediate funding of patient accounts
  • Improve patient satisfaction survey results and grow patient loyalty 
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.13″ custom_padding=”3px|0px|54px|0px|false|false”][et_pb_row make_fullwidth=”on” _builder_version=”3.13″][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_image src=”https://www.accessonemedcard.com/wp-content/uploads/2018/12/aco_trinity_new-1.jpg” align=”center” _builder_version=”3.17.1″][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.13″ custom_padding=”4px|0px|54px|0px|false|false”][et_pb_row use_custom_width=”on” custom_width_px=”815px” _builder_version=”3.13″][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.17.1″ text_font=”|300|||||||” text_font_size=”16px” ul_font=”||||||||” ul_line_height=”2.3em”]

The Solution

In 2013 Trinity partnered with AccessOne to streamline and accelerate patient access to financing by:
  • Creating standardized scripting to discuss the advantages of the financing  program
  • Allowing for payments to be adjusted when unforeseen financial issues arise
  • Offering a 12-month / 0% interest payment plan to build patient loyalty
The need for accessible patient financing is still as prevalent today as it was when Trinity Health first began its search. According to research from the Economic Well-Being of U.S. Households, 40% of Americans can’t cover a $400 emergency expense.
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.13″ custom_padding=”4px|0px|54px|0|false|false”][et_pb_row custom_padding=”27px|0px|16px|0px|false|false” _builder_version=”3.13″][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_image src=”https://www.accessonemedcard.com/wp-content/uploads/2018/10/aco_quote-2.png” align=”center” _builder_version=”3.13″ max_width=”4%”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.13″][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.13″ text_font=”|300|||||||” custom_css_main_element=”font-weight: 300 !important;”]

As patients’ out of pocket costs increase, it was important to find a resolution that helped us manage their costs while not financially burdening our organization. AccessOne met that need perfectly! Our staff can now focus on other areas and our patients can make reasonable monthly payments.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row custom_padding=”2px|0px|27px|0px|false|false” _builder_version=”3.13″][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.13″ text_font=”|300|||||||” text_line_height=”1em”]

Steve Early

Director of Central Operations

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.13″ custom_padding=”3px|0px|54px|0px|false|false”][et_pb_row make_fullwidth=”on” _builder_version=”3.13″][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_image src=”https://www.accessonemedcard.com/wp-content/uploads/2018/10/aco_trinity_3.jpg” align=”center” _builder_version=”3.13″][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.13″ custom_padding=”3px|0px|54px|0px|false|false”][et_pb_row use_custom_width=”on” custom_width_px=”815px” _builder_version=”3.13″][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.17.1″ text_font=”|300|||||||” text_font_size=”16px”]

The Result

Together, Trinity and AccessOne are ensuring patients get the care they need, when they need it, regardless of financial circumstance: In fact, all patients qualify for the program with no credit reporting or negative outcomes.
In 2017, Trinity Health’s patient financing program recognized strong results. AccessOne’s program helped 37,651 households manage their out-of-pocket medical expenses. Today, the average patient balance is $790.94, and the average term length is 25 months, marking a significant improvement over previous years. The program funded nearly $57 million in loans, and 97% agreed that having AccessOne made them more likely to use their healthcare provider for future healthcare needs.


Through this partnership, patients can achieve better health without breaking the household budget.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|on|on” module_id=”get-started-mobile” _builder_version=”3.17.1″][et_pb_row use_custom_width=”on” width_unit=”off” custom_width_percent=”100%” _builder_version=”3.13″][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_image src=”https://www.accessonemedcard.com/wp-content/uploads/2018/08/providers-handshake-bg.png” _builder_version=”3.17.1″][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.13″][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.13″ text_font=”||||||||” text_orientation=”center”]

Contact Us for Your Free Market Assessment.

[/et_pb_text][et_pb_code _builder_version=”3.11″]
  • This field is for validation purposes and should be left unchanged.
[/et_pb_code][et_pb_text module_class=”hide-on-confirmation” _builder_version=”3.13″ text_font=”||||||||” text_orientation=”center”]

or call 855.852.6358 to learn more

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on||” module_id=”get-started” _builder_version=”3.17.1″ background_image=”https://www.accessonemedcard.com/wp-content/uploads/2018/08/providers-handshake-bg.png”][et_pb_row make_fullwidth=”on” module_class_2=”white-box” _builder_version=”3.11″][et_pb_column type=”1_2″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on” module_class=”white-box”][et_pb_text _builder_version=”3.11″ text_font=”||||||||” text_orientation=”center”]

Contact Us for Your Free Market Assessment.

[/et_pb_text][et_pb_code _builder_version=”3.11″]
  • This field is for validation purposes and should be left unchanged.
[/et_pb_code][et_pb_text module_class=”hide-on-confirmation” _builder_version=”3.17.1″ text_orientation=”center”]

or call 855.852.6358 to learn more

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]