How We Help

Our sustainable patient payment options allow hospitals to provide the same quality care to everyone, regardless of financial status. With financing available for any patient encounter type with no cap in account size, we help you provide necessary care to more patients while capturing more revenue.

Patient Satisfaction

  • Helps patients manage care costs

  • Improves access to needed care

  • > 92% of account holders would use AccessOne again

  • > 94% patient satisfaction with AccessOne experience

  • Complements existing hospital and financial policies

  • We manage all patient interaction


  • Mature patient A/R collection rates over 80%

  • Supports increased POS patient financial engagement

  • Accelerates cash flow

  • Reduces days in A/R

  • Lower recourse far below industry norms


  • Affordable Care Act and 501(r) regulations

  • Federal Truth in Lending Act

  • State and federal consumer lending laws

  • Federal Equal Credit Opportunity Act

  • Health Insurance Portability and Accountability Act

  • Credit CARD Act of 2009

Easy to Use

  • Voluntary for patients

  • Easy to explain, implement

  • Electronic enrollment

  • Legacy account conversion

  • No start-up cost or hidden fees

  • Integrates with health information systems

Our Patient Advocate Center

Our Patient Advocate Center goes above and beyond, giving patients the personalized attention they need, thereby ensuring they’re able to make regular monthly payments toward their bill and reducing call volume on your staff. We understand that our actions directly impact your business. Our team members are there to help patients find answers to their financial questions. We treat each patient with dignity and respect, and have high patient satisfaction and loyalty. We offer:

  • 24/7 convenience and live chat
  • U.S. – based bilingual staff
  • Short wait times
  • > 94% patient satisfaction with AccessOne experience

Our Solution

Our flexible program offers a high ROI managed service that is comprehensive, scalable, compliant and patient friendly. Our recurring service fee model drives a lower cost-to-collect patient payments than many hospitals can deliver internally and saves unmanaged recourse risk verse competing solutions. Our price includes:

  • A patient portal
  • Call center services
  • Payment processing
  • Implementation and training
  • Billing statements
  • Co-branded marketing materials

There are no start-up costs. Service fees are only applicable to the hospital when patients make payments. All patients qualify and have equal and fair payment terms.

Our program also includes a predictable funding option for hospitals seeking strategic cash acceleration. Using our proprietary data analytics, this option drives over 300% ROI and the lowest recourse rates in the industry with performance guarantees.

Contact Our Business Development Team

AccessOne partners with leading healthcare organizations across the United States. Contact our business development team at 855.852.6358 to learn more.